Secure, transparent fulfillment tailored for home products

Order processing

• Orders are inspected and prepared for shipment within 1–4 business days of payment confirmation. During peak periods this window may extend; customers will be notified of any delay.

Delivery options & lead times

• Domestic (within country): typically 2–6 business days after dispatch.

• International: typically 8–25 business days, variable by destination and customs procedures.

• Express services are available at checkout for expedited delivery.

Packaging & handling

• Products are packaged to protect fragile surfaces while minimizing excess materials. We use recycled and recyclable packaging where feasible.

Tracking & notifications

• A shipment confirmation email with tracking information is sent when your order leaves our facility. Use the provided tracking link for up-to-date delivery status.

Customs, duties & taxes

• International shipments may incur import duties, taxes, or brokerage fees assessed by local authorities. These charges are the recipient’s responsibility and are not included in our prices or shipping estimates.

Signature & high-value items

• For higher-value orders we may require a signature on delivery or offer insured shipping options at checkout.

Address accuracy & returned packages

• Please verify shipping details at checkout. Lumivaco Shop is not responsible for shipments delayed or returned due to incorrect addresses provided by the customer. Returned parcels may be subject to additional shipping charges for re-delivery.

Lost, damaged or delayed shipments

• If tracking shows a lost or significantly delayed parcel, or if an item arrives damaged, contact us promptly at [email protected]

  with your order number and photos where applicable. We will investigate with the carrier and propose a resolution (replacement, refund, or repair) according to the circumstances.